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Privacy Notice

The BHSF Medical Practice Ltd t/a BHSF Medical Practice will close as of 22 April 2020 and is no longer accepting new appointments/patients.

We still retain records in accordance with our retention policy/schedule and we take your privacy very seriously. Please read this privacy notice carefully as it contains important information on who we are and how and why we store, use and share existing personal information about you. It also explains your rights in relation to your personal information and how to contact us or the supervisory authority in the event you have a complaint.

Our Contact Details

The BHSF Medical Practice Limited C/O BHSF Group Limited, 13th Floor, 54 Hagley Road, Birmingham, B16 8PE. Telephone 0333 344 3800.

We have appointed a Data Protection Officer who can be contacted at the above address and via email to

Personal information we hold about you

We no longer collect personal information about you, but we do continue to store certain types of personal information depending on the relationship we had with you and the categories of personal information involved.

We may store the following personal information about you:
What we use your personal information for

We use your personal information we have previously collected for storage purposes in accordance with our retention schedule. This is in order to keep an accurate record of any treatment you may have received from us, should you wish to gain access to such personal information in the future, or if any issues arise with regards any treatment you received. We may also use your personal information to administer the closure of the practice, to administer any of your rights you may wish to exercise or respond to any enquiries.

Who we share your personal information with

Your personal information is kept electronically on our cloud-based storage and we use third party providers to facilitate this cloud-based service. We may also share your personal data with other companies within the group or other third parties but only where it is necessary to administer your records. We may also share your personal information with law enforcement agencies and regulatory bodies to comply with any legal and regulatory obligations.

We may also need to share some personal information with other parties, such as potential buyers of some or all of the business or during a re-structuring. The recipient of the information will be bound by confidentiality obligations.

We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers to ensure they can only use your personal information to provide the necessary services.

How long your personal information will be kept

We will keep your personal information for no longer than is necessary for the purpose for which it was collected and in accordance with our retention schedule. Different retention periods apply for different types of personal information and depending on the treatment you received. Further details on this are contained in our retention schedule, details of which are available upon request by contacting us using our details above.

When it is no longer necessary to retain your personal information we will securely destroy/delete it.

Your rights

You have the following rights, which you can exercise free of charge:

Access The right to be provided with a copy of your personal information (the right of access)
Rectification The right to require us to correct any mistakes in your personal information
To be forgotten The right to require us to delete your personal information in certain situations
Restriction of processing The right to require us to restrict processing of your personal information in certain circumstances, for example if you contest the accuracy of the data
Data portability The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party in certain situations
To object The right to object:at any time to your personal information being processed for direct marketing (including profiling)in certain other situations to our continued processing of your personal information, for example processing carried out for the purpose of our legitimate interests
Not to be subject to automated individual decision making The right not to be subject to a decision based solely on automated processing (including profiling) that produces legal effects concerning you or similarly significantly affects you

If you would like to exercise any of those rights, please contact us using the details at the beginning of this notice.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is manifestly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

How to complain

We hope that we can resolve any query or concern you may raise about our use of your information and we ask you to contact us first with your query or concern. If we cannot resolve the matter you have the right to lodge a complaint with a supervisory authority; in the UK the supervisory authority is the Information Commissioner's Office who may be contacted at or telephone: 0303 123 1113.

Changes to this privacy notice

We may change this privacy notice from time to time and we will provide you with details of accessing the privacy notice when we make any substantial updates. We may also notify you in other ways from time to time about the processing of your personal information.

How to contact us

Please contact us using the contact details at the beginning of this form if you have any questions about this privacy notice or you wish to exercise any of your rights, including obtaining access to your personal information.